Checking or savings account -- Closing an account -- Complaint #5271396
Complaint Overview
Complaint ID: 5271396
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Company closed your account
State: California
ZIP Code: 94107
Date Received: 2022-02-28T12:00:00-05:00
Date Sent to Company: 2022-03-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Dear Sir/Madam, Chase notified me that all my Chase accounts will be closed on XX/XX/XXXX. They refuse to explain why they made this decision both via phone and personally in the branch. I am very confused, as I believe I have done everything according to the rules, and even if they close my accounts I would like to understand the situation and learn from this lesson to prevent it happening in the future. I am a XXXX citizen, and engaged with US banking first in XXXX when relocating to the XXXX. I have been constantly employed ever since, and my employer deposited over 300.000 USD to my Chase XXXX Checking account. My credit score improved a lot as well over the years, going from low 600s to 750+, I have never had a late payment and my credit utilization is XXXX % on average. I have recently received a credit limit increase and also a salary increase, so I really do not understand why they decided to close my accounts. I would appreciate any help! Thank you
Frequently Asked Questions
What is Complaint #5271396 about?
Complaint #5271396 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2022-02-28T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.