Credit card or prepaid card -- Advertising and marketing, including promotional offers -- Complaint #5270961
Complaint Overview
Complaint ID: 5270961
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-Issue: Didn't receive advertised or promotional terms
State: New York
ZIP Code: 10014
Date Received: 2022-02-28T12:00:00-05:00
Date Sent to Company: 2022-02-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I signed up for the Southwest Chase credit card when I was prompted to at checkout on Southwest 's website. The promotion was about a {$200.00} statement credit after first purchase, and then a miles promotion after spending xyz amount in the first few months. I was most interested in the {$200.00} statement credit, which shouldn't have an expiration date, according to the fine print. I got my card back in XXXX, paid the annual fee, but haven't had a reason to use the card until now ( booking flights ). I called a Chase representative to ask about my {$200.00} credit and she claimed I never had the promotional offer in the first place. I know this happens to a lot of people and I feel a little ridiculous falling into the trap, but for a company as big as Chase and Southwest, it seems absolutely ridiculous they can get away with this. I would cancel the card, but I don't want to ruin my credit score.
Frequently Asked Questions
What is Complaint #5270961 about?
Complaint #5270961 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Advertising and marketing, including promotional offers. It was received by the CFPB on 2022-02-28T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.