Credit card or prepaid card -- Other features, terms, or problems -- Complaint #5270310
Complaint Overview
Complaint ID: 5270310
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Privacy issues
State: New Jersey
ZIP Code: 07470
Date Received: 2022-02-28T12:00:00-05:00
Date Sent to Company: 2022-02-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
An unknown persons name was added to my credit card account without my authorization. The credit card company stated this person had requested power of attorney over my account. They were able to put their name on my account as an authorized user by submitting legal paperwork to obtain XXXX. I never knew this name addition and request for XXXX until I received a letter from the credit card company requesting the address and birthdate of person requesting XXXX to complete the application. After speaking with credit card company they said this name addition and XXXX was accomplished through legal paperwork the person submitted.at this time I closed the account, spoke to the cc fraud department and filed a police report. This letter was dated XX/XX/2022 and I received it on XXXX XXXX. On XX/XX/XXXX was when I called cc company to report and discuss this fraud.
Frequently Asked Questions
What is Complaint #5270310 about?
Complaint #5270310 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2022-02-28T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.