Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #5265700
Complaint Overview
Complaint ID: 5265700
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Can't stop withdrawals from your account
State: Florida
ZIP Code: 33467
Date Received: 2022-02-26T12:00:00-05:00
Date Sent to Company: 2022-02-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Bank of America authorized a creditor to offset balance of a company I was working for ( XXXX ) to take money from my personal checking account at the same bank. On XX/XX/XXXX I noticed a chage for about {$2600.00} that was drafted from my account. I called to the customer service of my account at XXXXXXXX XXXX spoke to XXXX and after long checks they said they will reverse the transaction. On XX/XX/XXXX I did a follow up call, the bank representative said it takes between 3-5 business days. Of XX/XX/XXXX I called after receiving a letter that explains that the money that was drafted from my account was for a company I use to be president for back in XXXX. I requseted to see ANY documents that I have signed that put me as a personal guarantor on the account, I was online with representatives transferred from one department to another for over 4 hours. After all this time they said they do not have documentation of that but still will held me liable. I asked to speak to the highest management and was very upset, XXXX XXXX called me back, claim she is a manager and already tried to look for documentation relating me as a guarantor to the XXXX. But she can't find any, I explained its because it doesn't exist. She ended the call by letting me have a XXXX XXXX to contact a department ( Correspondences XXXX XXXX XXXX XXXX XXXX Texas XXXX ) she stated it is for account credit card number XXXX. ( I was even more in shock as I was with the bank 14 years, never missed one payment. ) When opening that credit card back in the day, I was present at the bank and stated to XXXX, the person that opened the account, that I'm not to put at any way on any responsibility on the account, as I'm just working as a manager. He said he didn't related me in any way. Still without any docume ntation supporting their offset action they just threatening on my personal account funds.
Frequently Asked Questions
What is Complaint #5265700 about?
Complaint #5265700 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2022-02-26T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.