Checking or savings account -- Managing an account -- Complaint #5265027
Complaint Overview
Complaint ID: 5265027
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Kansas
ZIP Code: 662XX
Date Received: 2022-02-26T12:00:00-05:00
Date Sent to Company: 2022-02-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have a checking and savings account with Bank of America. There was apparently some fraud on the account and my checking account balance, online, showed a negative balance of {$880000.00} -- this goes back to XX/XX/XXXX ( see attached ). I have some medical issues and was in an out of the hospital and when I was finally discharged for good XX/XX/XXXX, I was unable to access any funds on all, despite having a monthly direct deposit from SSA for {$1200.00}. I called Bank of America and filed a fraud claim. And waited, unable to access any funds. And waited and waited and waited, and am still waiting ; to my knowledge, that remains unresolved. In the interim, two SSA direct deposits have been deposited into my account and I have been unable ANY FUNDS. THIS IS MY ONLY INCOME! My bills are backed up ( including a Bank of America credit card payment which I've been receiving letters about despite their error, limiting my ability to pay anything ), and I have been unable to even buy groceries. On XX/XX/XXXX, I called Bank of America to check on the status of my fraud claim, desperately hoping I could sort out the issue so I could access my funds. After nearly an hour on the phone ( see attached ), most of it on hold, I spoke with a representative who said she could transfer the funds to my savings account so I could my money that way. As far as the fraud claim, I was told " they are working on it. '' I was relieved regardless, thinking the problem would at least be manageable if I could withdraw money from my savings account. As soon as I hung up the phone, and checked my bank account -- now it shows a negative {$880000.00} on my savings account! ( see attached ). I am so frustrated and feel hopeless, I can not for the life of me figure out how my bank, which can clearly see I'm on a limited fixed income, would prevent access to my only funds. Please help!!!
Frequently Asked Questions
What is Complaint #5265027 about?
Complaint #5265027 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-02-26T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.