Checking or savings account -- Closing an account -- Complaint #5264591
Complaint Overview
Complaint ID: 5264591
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Company closed your account
State: New York
ZIP Code: 11701
Date Received: 2022-02-26T12:00:00-05:00
Date Sent to Company: 2022-02-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am filing this complaint against CHASE bank. Upon my return from a vacation I received a text that my account was overdrawn. This seemed odd as I only made a small purchase at the airport and I had more than adequate funds in my account. Upon reaching state side I called chase and was told by a rep that told someone to deposit {$7000.00} in my account. I tried to enquire where and when this took place because for XXXX I know another person can not deposit cash into a chase account. I was told there was an investigator and I would need to speak with them. I was not given a name or any contact information. I waited a day but no call back so I called them again I was given a name and email and a phone contact. I called and spoke with the investigator and was told that there was a scam and the funds were being channeled through my account. I was advised there was a court order to freeze both my accounts. CHASE has never sent me a copy of this court order I went to the branch and requested same and was told by the account manager or manager there that they were closing soon. I also tried to get it from the investigator all this has since been in XXXX of XXXX. I was not involved in any fraud, though I sent a recording of all the email correspondence indicating I was not involved and had no knowledge of any such transgressions. At the same time they have not proven anything to me or provided me with any proofs of what they are accusing me of and I was advised my money is being seized because I transferred money from XXXX account to another. I explained the person in question asked me on several occasions to purchase stuff for her which I did from my other account there and simply transferred the money back because I did not have the card I had given the card to my then XXXX. I dont care if they close the account or seize the money in the account that the deposits took place I just want my money that I worked for and my account shows my paychecks are the only monies
Frequently Asked Questions
What is Complaint #5264591 about?
Complaint #5264591 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2022-02-26T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.