Mortgage -- Applying for a mortgage or refinancing an existing mortgage -- Complaint #5264535
Complaint Overview
Complaint ID: 5264535
Company: Bank Of America, National Association
Product: Mortgage
Sub-Product: VA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage
State: South Carolina
ZIP Code: 291XX
Date Received: 2022-02-26T12:00:00-05:00
Date Sent to Company: 2022-02-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I was mislead by Bank of America that I can get a preapproval for a va home loan. Promised they can add my tax exemption to help with my debt to income is. Was denied because they cant add my tax exemption after saying they would. Now instead of getting a 3.375 interest rate and XXXX in closing assist Im stuck in the final stages with a lender charging me a higher interest of 3.750 rate and a estimate of XXXX In Closing cost. Attached is clear proof of my tax exemption that helps my mortgage not be 1/3 over my income on a XXXX loan. I even had preapproval sent to me.Im currently under contact and I had no choice but to pick a lender instead of dispute because I have 10 days to close
Frequently Asked Questions
What is Complaint #5264535 about?
Complaint #5264535 was filed against Bank Of America, National Association regarding Mortgage specifically about Applying for a mortgage or refinancing an existing mortgage. It was received by the CFPB on 2022-02-26T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.