Checking or savings account -- Closing an account -- Complaint #5260564
Complaint Overview
Complaint ID: 5260564
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Funds not received from closed account
State: California
ZIP Code: 90003
Date Received: 2022-02-24T12:00:00-05:00
Date Sent to Company: 2022-02-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I open the account on XXXX XXXX With Bank of America XXXX XXXX XXXX XXXX XXXX the associate name is XXXX XXXX XXXX XXXX XXXX XXXX XXXX, the account was closed {$830.00} XX/XX/2021 with out my permission I went ones to the ATM to take out some money from my account and it said account closed, talk to a associate inside the bank, so I did, I talk to a associate from the branch from XXXX XXXX Bank of America and he couldn't answer me what happened to my account and my money, he told me call the customer service line or make an appointment, I told him an appointment for what if you are gon na tell me same thing duhhhh, so I did call the customer service line and they answered that they didn't know what happened or who from bank of America closed my accounted but that I would be receiving in my mail a cashier 's check for {$830.00} in 7 to 10 working days, well I never received nothing then I called them again after a month and then they told me it would be 90 working days now, I said ok, well it's being a year now and I need and want my money, because I worked hard for it, it's not fair and not rite that bank of America is stealing money from the clients or keeping money, I almost lost my house and my car, I trusted bank of America with my money and what they do closed my account and mail my money some where else with out me knowing
Frequently Asked Questions
What is Complaint #5260564 about?
Complaint #5260564 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2022-02-24T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.