Credit card or prepaid card -- Other features, terms, or problems -- Complaint #5258970
Complaint Overview
Complaint ID: 5258970
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with customer service
State: California
ZIP Code: 94109
Date Received: 2022-02-24T12:00:00-05:00
Date Sent to Company: 2022-02-24T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
This is regarding a previously report incident XXXX. In short, Chase Slate rejected their initial resolution after sending confirmation, claimed I refused and rejected the resolution by closing my account. About 2 weeks after I received a resolution letter stating the balance transfer would be reinstated with the promotional APR, my transaction was suspiciously " rejected '' by the payer. I called my the other bank, who confirmed that the transfer was rejected by Chase. My initial balance transfer was returned along with the fees and payments, for the exception of one of the interest fees that was incorrectly charged to my account. My now closed account sits at a negative balance ( that I am transferring out to a checking account ) short of the incorrect interest fee that was charged and never refunded as the previous CFPB incident resolution claimed. The lack of competence among the customer service and issue resolution teams is astounding. Do not use Chase Slate - their teams can not do basic accounting.
Frequently Asked Questions
What is Complaint #5258970 about?
Complaint #5258970 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2022-02-24T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.