Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5258936
Complaint Overview
Complaint ID: 5258936
Company: Synchrony Financial
Product: Credit card or prepaid card
Sub-Product: Store credit card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Illinois
ZIP Code: 60051
Date Received: 2022-02-24T12:00:00-05:00
Date Sent to Company: 2022-02-24T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I purchased a new washer and dryer from XXXX. It was delivered damaged so I refused it and they did not show up twice for the rescheduled delivery so I cancelled the order. XXXX processed only a partial refund however. The order total was {$2500.00}. They processed two refunds. One for {$2000.00} and one for {$360.00}, leaving me with a balance of {$170.00}. I filed a dispute with Synchrony for the {$170.00}. They denied the dispute based on information from XXXX stating the items had been picked up. The information they provided showed my receipt as well as a screen print from their system showing picked up items. However, the screenshot was of someone elses order and the items in the screenshot do not match those on my receipt. I notified Synchrony of this as well as provided screenshots of the XXXX website showing the items had not been picked up. And their response was to congratulate me that XXXX 's had already credited me the {$2300.00} and my dispute was approved. However, this still left me with the balance of {$170.00}. So my dispute was not resolved. I contacted Synchrony by phone today t ask them to resolve and their response was they would open another dispute and see what XXXX has to say. This is unacceptable.
Frequently Asked Questions
What is Complaint #5258936 about?
Complaint #5258936 was filed against Synchrony Financial regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-02-24T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.