Credit card or prepaid card -- Problem when making payments -- Complaint #5256057
Complaint Overview
Complaint ID: 5256057
Company: Citibank, N.A.
Product: Credit card or prepaid card
Sub-Product: Store credit card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Utah
ZIP Code: 84790
Date Received: 2022-02-23T12:00:00-05:00
Date Sent to Company: 2022-02-23T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Im a XXXX veteran and have been FORCED to deal with this company just to get an invoice. I NEVER asked to have paperless bills, my first contact with company was to get a bill and pay it. Now that CFPB got involved they were forced to actually send me an invoice see attached file and payment has been mailed Friday XX/XX/2022 from XXXX XXXX XXXX. Now they are harassing me saying my payment is late! This is out of my hands! Im a XXXX veteran!
Frequently Asked Questions
What is Complaint #5256057 about?
Complaint #5256057 was filed against Citibank, N.A. regarding Credit card or prepaid card specifically about Problem when making payments. It was received by the CFPB on 2022-02-23T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.