Checking or savings account -- Closing an account -- Complaint #5254659
Complaint Overview
Complaint ID: 5254659
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Closing an account
Sub-Issue: Can't close your account
State: California
ZIP Code: 91401
Date Received: 2022-02-23T12:00:00-05:00
Date Sent to Company: 2022-02-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I DEPOSITED CHECKS TO MY CHASE BANK ACCOUNT IM BUYING HOUSE. THE PUTED THOSE MONEY ON 7 BUSSINESS DAYS HOLD UNTILL IT WILL BE CLEARED. NOW ITS BEEN 14 DAYS THOSE MONEYS WERE CLEARED FROM THE PARTIES THEY PROVIDED CHECKS. THE PUT MY ACCOUNT ON HOLD AND THEY ARE NOT REALSING THE FUNDS. THEY ADVSING THEY NEED TO CONTACT THE CLIENT TO VERIFIED THE FUNDS. THOS ECLIEANTS ALSO CHANSE CUSTOMER. WE ADVISED TO CONTATC THEM AND VERIFY THEY ARE SAYING THE PHONE NUMBER ON THE ACCOUNT ITS THEIR CELLPHONE AND THEY ARE NOT IN PUBLIC RECORDS. CUSTOME TRYING TO CALL THEM THEY ARE SAYING ACCOUNT HOLDER NEEDS TO CALL THEY WHEM IM CALLING THEM THEY ADVSING THEY NEED TO SPEAK WITH ISSUER. BACK AND FORT THEY ARE NOT ASSISING MY ACCOUNT FROZEN MY ESCROW CLOSING AND I NEED URGENT HELP
Frequently Asked Questions
What is Complaint #5254659 about?
Complaint #5254659 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2022-02-23T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.