Checking or savings account -- Managing an account -- Complaint #5254611
Complaint Overview
Complaint ID: 5254611
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: California
ZIP Code: 90802
Date Received: 2022-02-23T12:00:00-05:00
Date Sent to Company: 2022-02-23T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
My name is XXXX XXXX, I recently was on a business trip to XXXX with some of my coworkers. I had stopped by an XXXX in XXXX, CA before going on the trip ( which is viewable on my bank statement ). I made my way to XXXX, when a few days later, I noticed very little money in my account. It becomes apparent that someone is spending money on both my savings and checking account in XXXX, hours away from XXXX. I disputed the charges with Chase, but not only did they fail to take down the correct charges, they denied my dispute saying " the card was used with no pin attempts '' when I'm clearly in a completely different place than where the card was used. The total amount of my charges was {$570.00}, putting me into a horrible position financially. They also took back the money that was in my savings account, being {$400.00} as well. If there is anything you guys can do to help me, that would be of great help.
Frequently Asked Questions
What is Complaint #5254611 about?
Complaint #5254611 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-02-23T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.