Credit card or prepaid card -- Trouble using your card -- Complaint #5249990
Complaint Overview
Complaint ID: 5249990
Company: Citibank, N.A.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Trouble using your card
Sub-Issue: Can't use card to make purchases
State: New York
ZIP Code: 10901
Date Received: 2022-02-22T12:00:00-05:00
Date Sent to Company: 2022-03-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2022 Best Buy Credit Card blocked my account due to suspicious activity. I called them to clarify, and get verified but they wouldn't do anything to help me, aside than just saying we'll call you back to verify the account which they never call back. I would really appreciate your assistance in trying to get this resolved and my card unblocked. I have called them multiple times to get this resolved and they unblock my card for a few days and re-block them, and they say someone will call me to verify my account but they never ever call. I would like your assistance in helping me resolve this issue, and to find out what's going on with this credit card company that they keep playing games with me, and honestly is getting to be extremely frustrating. I understand they need to verify accounts if they have suspicious activity, but they don't even try to verify the account like other well managed credit card companies that they will ask you very personal questions to verify the account, and even have you take a picture with your valid id, maybe they should learn how to operate and treat customers like people.
Frequently Asked Questions
What is Complaint #5249990 about?
Complaint #5249990 was filed against Citibank, N.A. regarding Credit card or prepaid card specifically about Trouble using your card. It was received by the CFPB on 2022-02-22T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.