Checking or savings account -- Opening an account -- Complaint #5242318
Complaint Overview
Complaint ID: 5242318
Company: Citibank, N.A.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Opening an account
Sub-Issue: Didn't receive terms that were advertised
State: New Jersey
ZIP Code: 076XX
Date Received: 2022-02-20T12:00:00-05:00
Date Sent to Company: 2022-02-20T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
We opened a checking and saving account with citi bank in XX/XX/XXXX. They had a promotion that would deposit {$700.00} to our checking account after three months under certain conditions. We satisfied these conditions. However, after three months, in XXXX they closed our checking account without even notifying us. In XX/XX/XXXX, we contacted them asking about the {$700.00} promotion credit, they said that they tried to deposit it but our account was closed ( they closed it without our knowledge ). They asked us to open another account so that they can deposit {$700.00} again. However, more than 5 weeks passed and nothing happened. When we contacted them, their response was it is going to take a while. At this point, we havent received the credit yet. We believe that the citi bank is mistreating the customers by promising a promotional credit, then closing the customers account so that the promotional credit can not be deposited. During this whole process, we were not notified at all by the bank. Please investigate this behavior. Thank you.
Frequently Asked Questions
What is Complaint #5242318 about?
Complaint #5242318 was filed against Citibank, N.A. regarding Checking or savings account specifically about Opening an account. It was received by the CFPB on 2022-02-20T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.