Credit card or prepaid card -- Unexpected or other fees -- Complaint #5241433
Complaint Overview
Complaint ID: 5241433
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: Government benefit card
Issue: Unexpected or other fees
State: California
ZIP Code: 91384
Date Received: 2022-02-19T12:00:00-05:00
Date Sent to Company: 2022-02-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX XXXX Claim Number : XXXX XXXX XXXX XXXX XXXX ( XXXX ) debit card was wrongfully scammed the day of XX/XX/2021 after an authorized withdrawal of {$1000.00} from my account was made at the Walk Up ATM Bank of America ( BofA ) branch at XXXX XXXX XXXX XXXX, XXXX, CA XXXX XXXX. According to my BofA Prepaid Mobile Application, the first unauthorized withdrawal happened on XX/XX/2021 at the XXXX branch for {$1000.00}. On the same date, there was also a XXXX XXXX XXXX. Whoever duplicated my debit card information might have thought they could take funds from another bank, which is not possible. A total of {$10000.00} was stolen from my account through various unauthorized transactions. Everyday from XX/XX/2021 to XX/XX/2021, funds were stolen in the amount of {$1000.00} ; except for the XXXX which was of {$640.00}. The majority of these funds were stolen at the XXXX branch with the exception of XXXX XXXX, which include XXXX, XXXX XXXX XXXX and XXXX XXXX locations . As seen in my transaction history, I have always withdrawn money from Bank of America locations in the XXXX XXXX XXXX. Subsequently, I filed a police report with the XXXX XXXX Sheriffs Station with the report number enclosed separately. In addition, I mailed and faxed my drivers license ( in color ) to the BofA claims department. I spoke to the Relationship Banker, XXXX XXXX, and was told that multiple customers were victims of the same fraud around the same time the unauthorized transactions on my account were made. I also spoke to Finance Center Manager, XXXX XXXX, who informed me that he found a tool with a chip and camera above the Walk Up ATM at the XXXX branch. He then made a statement over the phone to the BofA Claims Department detailing his findings under my claim report. The bank technician came to check the ATMs and he immediately filed a police report as well.
Frequently Asked Questions
What is Complaint #5241433 about?
Complaint #5241433 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Unexpected or other fees. It was received by the CFPB on 2022-02-19T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.