Student loan -- Dealing with your lender or servicer -- Complaint #5241129
Complaint Overview
Complaint ID: 5241129
Company: Aes/Pheaa
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Received bad information about your loan
State: California
ZIP Code: 92562
Date Received: 2022-02-20T12:00:00-05:00
Date Sent to Company: 2022-02-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Here are the facts : I have been a full time public XXXX XXXX in California for XXXX years without any gaps in my full time employment as a XXXX. I am a XXXX for the XXXX XXXX XXXX XXXX. I was hired on XX/XX/2002. XXXX XXXX XXXX XXXX is part of XXXX XXXX XXXX XXXX. The XXXX number is XXXX. I have been paying on my student loans for over XXXX years. I have paid over {$40000.00} toward my student loans, which is more than I borrowed. I have applied for the XXXX XXXX times. Fedloan Service always finds a reason to deny me loan forgiveness. My account was NEVER delinquent. Originally, I did not qualify for XXXX because my payments were not the right amount. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I applied for XXXX. Twice I was told by Fedloan Servicing representatives that I would absolutely qualify for XXXX before submitting my applications. Just as I was eligible for XXXX, Fedloan Servicing changed the eligibility requirements from XXXX to XXXX qualifying payments. I recently consolidated my student loans, because according to the FSA website, that is what I needed to do in order to qualify for the XXXX waiver. Now I am told that I have XXXX out of XXXX payments to go. My health suffers every time I go through this process and get denied. It is extremely stressful and causes major anxiety. This feels like a big XXXX fraud!
Frequently Asked Questions
What is Complaint #5241129 about?
Complaint #5241129 was filed against Aes/Pheaa regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2022-02-20T12:00:00-05:00.
How did Aes/Pheaa respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Aes/Pheaa?
Yes, visit the Aes/Pheaa company profile at readthecomplaint.com/company/aes-pheaa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.