Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5238402
Complaint Overview
Complaint ID: 5238402
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Colorado
ZIP Code: 814XX
Date Received: 2022-02-18T12:00:00-05:00
Date Sent to Company: 2022-03-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
Bank of America Claims department XXXX XXXX XXXX XXXX XXXXXXXX, TX XXXX RE : Case # XXXX additional documentation requested. Certified mail On XX/XX/XXXX, I visited the XXXX XXXX XXXX to suture an accidental skin laceration on my 55lbs. black Labrador retriever mix. Left over night. Charge for services : XXXX On XX/XX/XXXX, I returned to the hospital to remove the sutures. Staff had recommended to return for suture removal after approximately 10 days. This was obviously too early and unsound advice. Unfortunately XXXX XXXX ripped the skin back open during the suture removal attempt. Re-suture again. Left over night. Charge for services again : {$230.00} I believe the second charge of {$230.00} on XX/XX/XXXX should be refunded, due to the fact that it was too early and the laceration did not have enough time to heal properly. Also removing sutures should not be a courtesy, as stated by XXXX XXXX, after paying nearly {$500.00} for services. On XX/XX/XXXX, I returned the hospital again to remove the sutures. XXXX XXXX declined and recommended to wait and return in 4 weeks again just to be sure it had healed properly. On XX/XX/XXXX, I returned the hospital again, as requested, to remove the sutures again. This time XXXX XXXX refused to remove his sutures. He claims not to recall his return request, after 4 weeks. He recommended to remove the sutures myself or to just leave the sutures in. Claiming it is too risky for him, due to the inelastic skin of my dog. I believe, this is unacceptable professional business behavior by XXXX XXXX XXXX and should not be encouraged. These are the reasons, I have requested the charge of {$230.00} for the 2nd unnecessary service charge to be back charged to my Bank of America credit card. I also filed a complaint with the Colorado state veterinary board and I am prepared to take this matter to the small claims court, if the back charge should be declined. Thank you for your help and understanding. XXXX XXXX XXXX XXXX Included : 2 invoices, injury photos, BofA cc charge confirmation
Frequently Asked Questions
What is Complaint #5238402 about?
Complaint #5238402 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-02-18T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.