Credit reporting, credit repair services, or other personal consumer reports -- Problem with a company's investigation into an existing issue -- Complaint #5238007
Complaint Overview
Complaint ID: 5238007
Company: Bank Of America, National Association
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Other personal consumer report
Issue: Problem with a company's investigation into an existing issue
Sub-Issue: Their investigation did not fix an error on your report
State: North Carolina
ZIP Code: 28215
Date Received: 2022-02-18T12:00:00-05:00
Date Sent to Company: 2022-02-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hi so I have a card with Bank of America and on the XXXX of XX/XX/XXXX, I saw that my debit card was used at a website called XXXX and it was used three times. I checked and find out that one was used on the XXXX XXXX in the amount of {$450.00} and on the XXXX of XXXX it was used two times in the amount of {$1200.00} and {$1300.00} which I didnt authorize it. Even though I know the website my card was used at I didnt authorize that payment or buy anything from them and I dont know how someone can use my information to purchase from my account with them. I then found out that the person used my card to purchase these bitcoin and transferred it to his or her wallet account so I knew right away that someone had scammed or Fraud me so I contacted the website which is XXXX and let them know and they told me they will get back to me And I havent heard from them. So I then decided to file a claim from Bank of America on the XXXX of XXXX and I just heard from them today saying that my claim has been resolved and can not be paid, and on what grounds, I have no idea. I have lost {$3000.00} and I have been a customer with Bank of America since XXXX and they are not willing to help me with this. Please help me get my money please. This money is for my school please.
Frequently Asked Questions
What is Complaint #5238007 about?
Complaint #5238007 was filed against Bank Of America, National Association regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Problem with a company's investigation into an existing issue. It was received by the CFPB on 2022-02-18T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.