Checking or savings account -- Managing an account -- Complaint #5234140
Complaint Overview
Complaint ID: 5234140
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Fee problem
State: Arizona
ZIP Code: 85142
Date Received: 2022-02-17T12:00:00-05:00
Date Sent to Company: 2022-03-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2022 at XXXX p.m. I received a text from Chase Bank stating " JPMORGAN CHASE fraud Dept. Did you attempt a {$5000.00} XXXX- Transfer? Reply YES/NO/HELP Don't want fraud text? Reply REMOVE In which I responded " no '' and then I received " Glad that wasn't you! The transfer is currently pending, a JPMORGAN CHASE Bank representative may reach out to you shortly '' Approximately 5 minutes later I received a call from Chase. The gentleman stated he was calling from chase fraud dept and gave me an agent id. He proceeded to tell me someone had requested a XXXX transfer of {$5000.00}. After I told him I did not request XXXX Transfer he proceeded to tell me that I need to reverse the charges from XXXX to send the {$5000.00} back to me. He requested that I transfer {$1600.00} from one account knowing exactly how much was in that account. He then proceeds to tell me that I needed to transfer {$3300.00} from the account that had {$6600.00}. It was as if he could see my account and how much money was in the account as the numbers, he was stating matched what I was seeing. He did try to get me to transfer more but I had reached my daily allowance in withdrawals. After hanging up with him I received another text from Chase stating the same as above then followed by another call from the gentleman telling me to disregard the text further leading me to believe it was Chase calling me. A little later I proceeded to call Chase because I did not feel good about things. Chase did file a fraud report. The next day I received another text from Chase stating the same thing as above. It was then followed by a phone call. I did contact Chase to let them know someone was trying to get me to XXXX more money but they were not concerned about it. The following day I received another text, followed by a call and again Chase was not concerned
Frequently Asked Questions
What is Complaint #5234140 about?
Complaint #5234140 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-02-17T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.