Checking or savings account -- Managing an account -- Complaint #5233878
Complaint Overview
Complaint ID: 5233878
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem making or receiving payments
State: New Jersey
ZIP Code: 070XX
Date Received: 2022-02-17T12:00:00-05:00
Date Sent to Company: 2022-02-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I received a letter at the end of XXXX saying my account was on hold due to a problem with my address. My business performs real estate transactions and has always, since XXXX had a po box address. Apparently Chase suddenly decided this was an issue. I made multiple trips to the branch office in XXXX on the XXXX, XXXX and XXXX. The banker who tried to assist me could not even correctly upload the documents Chase was demanding to prove a brick and mortar address which my business does not have. Chase forced me to attach my home address to the business account which is incorrect. after many branch visits, calls to my personal banker ( I am a private client ) and many calls back and forth I was told the issue was resolved. Then on XX/XX/XXXX i received what appears to be a phishing notice telling me there was fraud on my account. I did not click but instead called Chase who told me my account was restricted. after waiting over ten minutes i was disconnected, then I called again and after 84 minutes i was disconnected again, still with no way to resolve my issue. after another 57 minute call i was able to escalate to executive level customer service. They called back with a vm to say someone was looking into it. after another full week went by and 3 follow up calls to XXXX and a visit to my personal banker they finally called back to say there was some form that had to be filled out in the branch. I did this. At that time no one could still tell me if the account issue was resolved. Chase continued to bounce checks and return payments. I called again 3 or 4 more times trying to escalate. As of XX/XX/XXXX i finally got a call back from manager XXXX XXXX at XXXX est saying that the account was resolved. it is absolutely inexcusable the unnecessary and unwarranted damage they did to my reputation over an obscure federal ruling no one can tell me anything about. and even more unforgiveable that they allowed it to continue, not notifying me that there was an ongoing issue and refusing to return calls. I will never do business on any level with this institution again.
Frequently Asked Questions
What is Complaint #5233878 about?
Complaint #5233878 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-02-17T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.