Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5230577
Complaint Overview
Complaint ID: 5230577
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Rhode Island
ZIP Code: 02919
Date Received: 2022-02-16T12:00:00-05:00
Date Sent to Company: 2022-02-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I filed a fraud claim for an XXXX transaction in the amount of {$480.00}. I was provided the provisional credit fromBOA while the claim was being researched. On XX/XX/XXXX XXXX credited my credit card account for the fraud and on XX/XX/XXXX BOA removed their provisional credit. On XX/XX/XXXX, BOA removed the credit again, essentially double charging the account. I contacted the bank on XX/XX/XXXX and was told that the claim would be reopened and the charge would be reversed. On XX/XX/XXXX I was charged again in the amount of {$340.00} and {$130.00}, totaling {$480.00}. I called again this day and they said they would make a note on the open claim. On XX/XX/XXXX I was charged again for {$480.00}. I called Bank of America again and was told that the claim was re-opened on XX/XX/XXXX, When I initially called on XX/XX/XXXX. No one is able to tell me why I keep getting charged nor when my account will be made right. To date Ive been charged {$1400.00}. I would like my account restored immediately as well as corrections made with the credit bureaus as these amounts are being reported as part of my balance.
Frequently Asked Questions
What is Complaint #5230577 about?
Complaint #5230577 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-02-16T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.