Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #5229238
Complaint Overview
Complaint ID: 5229238
Company: Jpmorgan Chase & Co.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: California
ZIP Code: 90803
Date Received: 2022-02-16T12:00:00-05:00
Date Sent to Company: 2022-02-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I received a text from what appeared to be my back, stating that a hold was being placed on a XXXX payment of {$5000.00}. I replied back to the text that it was not me. I shortly received a phone call from a man named XXXX that identified himself as a Chase Bank agent. He even proceed to give me his " I.D . '' number. He asked if I had used my business debt card in XXXX, GA, and if I had made a transfer to " XXXX XXXXXXXX '' I replied I had NOT been out of state and the business debt card had been in my possession. XXXX went to day that a {$5000.00} dollar transfer was been made and on hold for fraud, by Chase, and was going to help me stop the transaction from continuing. In order for that to happen he stated that I had to use the XXXX payment on the Chase Mobile app to send the same amount of money to the " XXXX XXXX '' and to use my name and mobile number to ensure that the payment was going to be returned to my Chase account. I told him that I did not have a XXXX account, that I was not familiar with XXXX and have never used the payment system. He then told me he would walk me through the process of what I needed to do, step by step. I followed his directions and sent the payment to " XXXX XXXX ''. He even wanted me to stay on the line to make sure that I received a " confirmation code '' and to make sure the payment was going to be returned to my Chase account. I then realized that I may have been taken advantage of and call the number on the back of my card. I told the agent on the line to look into the transfer of the {$5000.00} from my business account to which she said that it was being sent to an account with my name at " XXXX XXXX XXXX'. I informed her that I do not have a XXXX XXXX '' account and that I used the XXXX payment system, to which she transferred to me to the Fraud department, but they where closed for the evening. I was able to contact Fraud department the following morning, describe what had took place to the agent, to which she replied that there was no way Chase could file a fraud claim because and to contact XXXX. XXXX said to contact my back.
Frequently Asked Questions
What is Complaint #5229238 about?
Complaint #5229238 was filed against Jpmorgan Chase & Co. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2022-02-16T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.