Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5224851
Complaint Overview
Complaint ID: 5224851
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Ohio
ZIP Code: XXXXX
Date Received: 2022-02-15T12:00:00-05:00
Date Sent to Company: 2022-02-16T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
On XX/XX/XXXX I placed an order with XXXX XXXX as documented on the attached documents. I described the vehicle for which a bumper was ordered. I received the part and took it to a repair facility. It advised it was the wrong bumper. I emailed XXXX XX/XX/XXXX about the error and requested they ship the right part and furnish a return label for it. No response was ever received. I did order a bumper from another vendor after no response was received as the repair shop had to have one to complete the work. Documents from their website show which bumper should have been sent. On XX/XX/XXXX I notified Chase about the problem. They issued temporary credit but charged my account XX/XX/XXXX. I called Chase and was advised to reword my complaint which I did and resent it to Chase. Chase processed it and advised they considered the charge valid. Having no success with Chase I called on XX/XX/XXXX and was advised to ship the bumper back which I did at my expense. I emailed XXXX XX/XX/XXXX outlining the progress. The XXXX XXXX record is included. On XX/XX/XXXX XXXX confirmed receipt of the return information and thanked me. On XX/XX/XXXX I received a cell phone message from XXXX at XXXX that the bumper was received. On XX/XX/XXXX I advised XXXX about the call from XXXX who I was unable to contact. I continued to advise Chase of the progress. On 1
Frequently Asked Questions
What is Complaint #5224851 about?
Complaint #5224851 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-02-15T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.