Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5219842

Complaint Overview

Complaint ID: 5219842

Company: Bank Of America, National Association

Product: Credit card or prepaid card

Sub-Product: General-purpose credit card or charge card

Issue: Problem with a purchase shown on your statement

Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement

State: North Carolina

ZIP Code: 283XX

Date Received: 2022-02-14T12:00:00-05:00

Date Sent to Company: 2022-02-14T12:00:00-05:00

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

Submitted Via: Web

Consumer Narrative

I was in mall to shop for XXXX gifts and this XXXX asked if I would like to try sample Of cream. I went in tried she wanted to sale it to me i went to register to purchase and then changed my mind told her it was to close to XXXX to make a big purchase and i assumed she canceled transaction at this point. She the salesperson stated i was the boss that she would put in a bag for me to go shop and think about it and if i wanted it she would through in a facial for me too. Me and my XXXX left and we finished our shopping at end of day i went back by store and told XXXX thank you for helping me but decided i did not want product but ty anyways she said there was nothing she could do it was already charged and i could not get refund. I stated what do u mean i never took anything out of store to refund. She stayed that was policy. I stated i was never told that and i never took anything out of store anyways. I asked to speak to supervisor. She pretended to call supervisor on phone but she would not let me speak to them. I told her it better be taken of my card and i was calling my bank. Which is bank of America credit card. I called my bank they said transaction had to go through then i could dispute which I did. They contacted company and they told them their policy and BOA recharged my card. I called again to explain to BOA that i never received product and took nothing out if store so basically the salesperson could have taken product home with her because i never took anything out of store. They said they would have supervisor contact me and nothing has been resolved. This is fraud. I never took anything out of store and XXXX of associates of BOA even tried to contact the store and they would not return her calls. I should get a refund back to my card. The store was XXXX in XXXX NC at XXXX XXXX. I have no way of contacting them or name of salesperson. Transaction date was XX/XX/2021. This still has not been resolved. BOA has not protected my best interest and i have been a loyal customer for XXXX plus years. I cant even get a supervisor to call me back. I want to pay my card of except for the charge XXXX the amount that was charged to me for product i did not receive and then cancel my BOA card but If i do that however that would continue to incur finance charges and hurt my great credit. I just would like someone to help me get credit to my card and this not happen again to someone else.

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Disclaimer

This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.

Related Pages

• Bank Of America, National Association Company Profile
• Credit card or prepaid card Complaints
• Problem with a purchase shown on your statement Complaints
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