Money transfer, virtual currency, or money service -- Other service problem -- Complaint #5213923
Complaint Overview
Complaint ID: 5213923
Company: Robinhood Markets INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Other service problem
State: Georgia
ZIP Code: 30294
Date Received: 2022-02-12T12:00:00-05:00
Date Sent to Company: 2022-02-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Robinhood will not allow me access to my account. I submitted a selfie and a copy of my ID and they refuse to accept it. You can not call anyone at the company unless you do it through the app and you cant get into app until you get a cleared selfie. I feel like they dont want to release my funds.
Frequently Asked Questions
What is Complaint #5213923 about?
Complaint #5213923 was filed against Robinhood Markets INC. regarding Money transfer, virtual currency, or money service specifically about Other service problem. It was received by the CFPB on 2022-02-12T12:00:00-05:00.
How did Robinhood Markets INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Robinhood Markets INC.?
Yes, visit the Robinhood Markets INC. company profile at readthecomplaint.com/company/robinhood-markets-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.