Checking or savings account -- Managing an account -- Complaint #5212713
Complaint Overview
Complaint ID: 5212713
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: California
ZIP Code: 92407
Date Received: 2022-02-11T12:00:00-05:00
Date Sent to Company: 2022-02-11T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/2022 around XXXX I went to a bank of America ATM located XXXX XXXX XXXX XXXX, XXXX, CA XXXX. I deposited {$250.00} to pay my bills with. The machine/ATM said it could not take some of my bills and spit out. 1 {$5.00} bill and 1 {$1.00} bill. The ATM still has my cash, an error occurred screen stayed on " plz take cash '' wouldn't give me my card our change screen. I called the bank within minutes. As I'm on hold 2 XXXX American women that were waiting on me to get out said the same thing happened to them when I told them what was going on then after waiting at the ATM for 5 minutes it spit out my card I put my card back in to check the balance as two women said the ATM didn't credit them. Also an XXXX guy came to the ATM I told him what was happening with the ATM, he also stated this problem has happened to him as well. The bank is saying it can take up to 15 days to get my hard earned money. My bills will be paid late, and I will be charged interest. The bank refuses to have a technician go to the ATM to check it out after spending an hr and 15 minutes getting switched and put on hold. This ATM has exactly 4 {$50.00} bills, 2 {$20.00} bills, 2 {$5.00} bills and 3 {$3.00} bills Equaling {$250.00} needed to pay my bills. Total deposited {$250.00} - {$6.00} returned Equalling {$250.00}.
Frequently Asked Questions
What is Complaint #5212713 about?
Complaint #5212713 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-02-11T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.