Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #5209384
Complaint Overview
Complaint ID: 5209384
Company: Jpmorgan Chase & Co.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: Idaho
ZIP Code: 83704
Date Received: 2022-02-10T12:00:00-05:00
Date Sent to Company: 2022-02-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am self-employed ( sole proprietorship, I work as an independent XXXX ). I utilize XXXX accounting software, and XXXX partners with XXXX, a subsidiary of Chase Bank, to process credit card payments from my customers. On XX/XX/XXXX somehow a hacker accessed my XXXX account through XXXX and changed my bank account to their bank account. XXXX initiated a transfer of {$4900.00} of credit card payments to the hacker 's bank account. XXXX does NOT allow for phone contact, so although I attempted to notify them of the fraudulent bank account, it took them XXXX days through their email " support '' system to attempt to intercept the payment. By then it was too late, and I have now lost XXXX XXXX of my income for the year thus far. Neither XXXX nor XXXX has offered to provide any reimbursement, support, or help in this situation. I am not a large business owner with employees and large income, insurance policies, etc. I am an individual consumer who works for myself rather than an employer, and as such I appear to be stuck in a loophole whereby the banks are not legally required to provide assistance for the illegal XXXX. I did not knowingly do anything to allow access to the accounts - I had different passwords for every business account as a layer of protection. XXXX and XXXX advertise their payment processing services as " safe and convenient '', but due to accepting their advertising push and utilizing these companies ' services to process credit card payments ( rather than insisting on only cash from my customers ), I have lost a sum of money that has caused extreme undue hardship to me and my family.
Frequently Asked Questions
What is Complaint #5209384 about?
Complaint #5209384 was filed against Jpmorgan Chase & Co. regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2022-02-10T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.