Credit card or prepaid card -- Fees or interest -- Complaint #5204766
Complaint Overview
Complaint ID: 5204766
Company: Synchrony Financial
Product: Credit card or prepaid card
Sub-Product: Store credit card
Issue: Fees or interest
Sub-Issue: Problem with fees
State: Puerto Rico
ZIP Code: 007XX
Date Received: 2022-02-09T12:00:00-05:00
Date Sent to Company: 2022-02-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX XXXX to go a dining set on XX/XX/2021 for the amount of {$1500.00} with an interest-free promotion. Room to go is charging me a security fee that I do not authorize in XXXX this fee adds {$200.00} to my account they say it is insurance when I contact synchrony bank but they never put insurance on my purchase. The promotion is XXXX months without interest, this would add {$400.00}, this is XXXX XXXX above, this is a steal. They do not want to reimburse me for this money that I do not authorize to collect.
Frequently Asked Questions
What is Complaint #5204766 about?
Complaint #5204766 was filed against Synchrony Financial regarding Credit card or prepaid card specifically about Fees or interest. It was received by the CFPB on 2022-02-09T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.