Credit card or prepaid card -- Other features, terms, or problems -- Complaint #5200042
Complaint Overview
Complaint ID: 5200042
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with customer service
State: Virginia
ZIP Code: 22031
Date Received: 2022-02-08T12:00:00-05:00
Date Sent to Company: 2022-02-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
XXXX To : Chase Bank, Consumer, and The Financial Protection Agency, After many futile attempts to explain to : Chase Executive Services, Chase ineptly trained Representatives, and Supervisors, both, disturbingly misinformed, sad. As a result, I still clamoring for now for any result will do. As a result of Chase 's failure to cooperate with me, to resolution, that is ; lead me to also file a formal complaint with the XXXX, by providing them a copy of this statement. The filing is to ensure promptness of solution and gather Chases ' attention for them to comprehend the effort I exerted to right this wrong. The number of times I have contacted chase, I stopped counting at 14. The {$2100.00} payment was remitted by another institution, a copy if available. Therefore, no liability was assumed or created for Chase. I hereby, formally dispute any transactions, specifically, five ( 5 ), of {$2100.00}, for accounts ending in XXXX and XXXX respectfully. The transactions do not appear to allow me to submit a dispute via Chases system. The reversal notation, not the actual, inhibits my dispute claim. Those {$2100.00} entries should reflect three debits, ( 3 ) and three credits, ( 3 ). Obviously, from that, I insist, one credit is not there. How I get through to my conclusion, is simple- I ran an annual transaction report for XXXX, ( includes account number XXXX by default ), I sorted by debits and credits for the entire years ; therein, lies the 2 credits vs 3 debits conundrum. I recommend Chase try the same process, then issue the missing credit. Prove I am wrong with the facts, and I will relent. XXXX To : Chase Bank, Consumer, and The Financial Protection Agency, After many futile attempts to explain to Chase, Representatives, and Supervisors, both, disturbingly misinformed, sad, and no results. Chase wants feedback, listen to those conversations I had today, with those same elite employees. My head is still spinning! As a result of Chase 's failure to cooperate with me, to resolution, that is ; lead me to also file a formal complaint with the XXXX, by providing them a copy of this statement. The filing is to ensure promptness of solution and gather Chases ' attention for them to comprehend the effort I exerted to right this wrong. The number of times I have contacted chase, I stopped counting at 14. The {$2100.00} payment was remitted by another institution, a copy if available. I hereby, formally dispute any transactions, specifically, five ( 5 ), of {$2100.00}, for accounts ending in XXXX and XXXX respectfully. Those XXXX entries should reflect three debits, ( 3 ), versus three credits, ( 3 ). Obviously, from that illuminating data, I insist, one credit is not there. How I get through to my conclusion- I ran a transaction report for XXXX, ( includes account number XXXX by default ), I sorted by debits and credits for the entire years ; therein, lies the 2 credits vs 3 debits conundrum. I recommend Chase try the same process, then issue the missing credit. Tip- Chase wants feedback, listen to those conversations I had today, with those same elite employees. My head is still spinning!
Frequently Asked Questions
What is Complaint #5200042 about?
Complaint #5200042 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2022-02-08T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.