Credit card or prepaid card -- Problem getting a card or closing an account -- Complaint #5196734
Complaint Overview
Complaint ID: 5196734
Company: Netspend Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose prepaid card
Issue: Problem getting a card or closing an account
Sub-Issue: Trouble getting, activating, or registering a card
ZIP Code: XXXXX
Date Received: 2022-02-07T12:00:00-05:00
Date Sent to Company: 2022-02-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
The problem started back in XX/XX/2021 and after sending numerous emails I am still unable to access my cards. I have seven cards in total each to the value of XXXX making it a total of XXXX. I earned this money answering surveys on a survey panel internet site. The company asked me to send copies of my identity which I have done but they have still not released my funds. They either don`t reply to my communication or if they do reply they include links that I am unable to click on. I have told them about this issue but they just don`t reply to my email.
Frequently Asked Questions
What is Complaint #5196734 about?
Complaint #5196734 was filed against Netspend Corporation regarding Credit card or prepaid card specifically about Problem getting a card or closing an account. It was received by the CFPB on 2022-02-07T12:00:00-05:00.
How did Netspend Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Netspend Corporation?
Yes, visit the Netspend Corporation company profile at readthecomplaint.com/company/netspend-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.