Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #5189904
Complaint Overview
Complaint ID: 5189904
Company: Jpmorgan Chase & Co.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Other transaction problem
State: Michigan
ZIP Code: 48224
Date Received: 2022-02-06T12:00:00-05:00
Date Sent to Company: 2022-02-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I have an established XXXX I buy sell and trade electronics sports cards game consoles I have business account and credit card with chase over the course of the week I have order a chase XXXX XXXX card reader that I got last Friday I used it for the first time Saturday expecting payment be in my account Sunday midnight after Tuesday I contacted merchant services who told me the payment is under review and would not tell me why then receive email to sum not documents showing products ein and other information sent it immediately then get email saying my account close to high risk and I can submit a reconsideration which I did and they upheld they decision and for no reason sent my payment back to consumer so now i dont have the items gym shoes and dont have the funds for my products and they XXXX party company who handles quick accept telling me to contact the buyer to recover funds or money which there is no way for me to do so and from. What I seen on XXXX Im not the only they been doing this to i was told the money be held for 30 days then all sudden its being sent back
Frequently Asked Questions
What is Complaint #5189904 about?
Complaint #5189904 was filed against Jpmorgan Chase & Co. regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2022-02-06T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.