Credit card or prepaid card -- Getting a credit card -- Complaint #5187174
Complaint Overview
Complaint ID: 5187174
Company: Synchrony Financial
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-Issue: Card opened as result of identity theft or fraud
State: Michigan
ZIP Code: 48917
Date Received: 2022-02-04T12:00:00-05:00
Date Sent to Company: 2022-02-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I never applied for or had knowledge of the credit card. My wife at the time opened this account using my name and social security number. I asked the bank for a copy of the original application and/or any information regarding the application of this credit card and they replied, " we can't forward you anything ''. This was back in 2020. How can anyone open a credit account in someone elses name, even if they were married at the time. The bank must have something on record if this account was opened. Their refusal to disclose information to me tells me that they were negligent on their end.
Frequently Asked Questions
What is Complaint #5187174 about?
Complaint #5187174 was filed against Synchrony Financial regarding Credit card or prepaid card specifically about Getting a credit card. It was received by the CFPB on 2022-02-04T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.