Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5183091
Complaint Overview
Complaint ID: 5183091
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: New York
ZIP Code: 10035
Date Received: 2022-02-03T12:00:00-05:00
Date Sent to Company: 2022-02-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I made a reservation for a hotel room in XX/XX/2021 on XXXX. Once I got to the hotel room, I realized the room was completely different from the images the merchant posted on XXXX There was stains all over the sheets, walls, and towels. There was grease on the furniture and the room had clearly not been cleaned. I went to the front desk and I addressed the issue, I was given another room that was equally dirty. I went to the front desk to ask for a refund and leave. The front desk person insulted me and told me to leave even though I hadn't gotten a refund. I called XXXX from the lobby, while I was on the phone with them, they tried to reach out to the hotel several times but the front desk person knowing that they would call decided not to answer. XXXX opened an investigation and I asked Bank of America to get my money back. Bank of America asked me at several occasions to submit via fax ( the only way you can submit documents ) images from the stains in the room, along with receipts of the hotel I ended up spending the night at and the phone records showing I contacted XXXX After receiving my documents, they closed the claim in favor of the merchant because the merchant claimed I spent the night there which is not true, I gave Bank of America proof that I did not stay there. I have been going back and forth with Bank of America who is giving me the run around at this point. I have tried to call XXXX days this week and they keep giving me different phone numbers for different departments to call but they are not closing the case.
Frequently Asked Questions
What is Complaint #5183091 about?
Complaint #5183091 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-02-03T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.