Mortgage -- Trouble during payment process -- Complaint #5183033
Complaint Overview
Complaint ID: 5183033
Company: Bank Of America, National Association
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Trouble during payment process
State: Florida
ZIP Code: 335XX
Date Received: 2022-02-03T12:00:00-05:00
Date Sent to Company: 2022-02-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
1. My insurance broker overcharged Bank of America approximately {$10000.00} which they notified me and submitted a check to Bank of America to reimburse them in XXXX of 2021. 2. Because of the overcharge this placed my escrow account at a negative {$10000.00}. 3. Upon receipt of the approximate {$10000.00} check, Bank of America did not replenish the {$10000.00} in the escrow, but instead took the money and applied to other accounts. 4. This then caused numerous accounting anomalies resulting from the remaining negative escrow account. They, Bank of America, would take my monthly payment and break it up into what I call creative banking accounting, making partial payments to different items. 5. Then they transferred my mortgage to XXXX XXXX on XX/XX/2021 with the negative Escrow 6. New lender states I have to replenish my escrow by the end of the month or face legal proceeding 7. I have uploaded the ups reciect that the insurance delivered the check to Bank of America. I also uploaded the Bank statement for XXXX and XXXX showing how they appropiated part of the payment which was not the escrow account.
Frequently Asked Questions
What is Complaint #5183033 about?
Complaint #5183033 was filed against Bank Of America, National Association regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2022-02-03T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.