Debt collection -- False statements or representation -- Complaint #5179428
Complaint Overview
Complaint ID: 5179428
Company: Bank Of America, National Association
Product: Debt collection
Sub-Product: Mortgage debt
Issue: False statements or representation
Sub-Issue: Attempted to collect wrong amount
State: California
ZIP Code: 90024
Date Received: 2022-02-02T12:00:00-05:00
Date Sent to Company: 2022-02-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hi there. I carefully read your previous response and was really hoping that it will answer my concerns since you sounded very helpful over the phone. At some point I felt that it did, after you mentioned that the term of my loan was extended by 18 months to compensate for the 18 months that I was in deferment. But upon counting the loan extension months from XX/XX/2046 to XX/XX/2048 I realized that my loan terms have actually been extended by 21 months ( not 18 months as you claimed ). Not sure how a bank can make such an obvious arithmetic mistake but nevertheless it clearly shows that the explanation you gave me was not factual and therefore was incorrect. So again my concerns were not addressed at all, and I have been given wrong information in an attempt to explain away my concerns. If the deferment is truly a deferment of payments for a period of time, it should only extend the terms of the loan by exactly the same number of months that the deferment was in effect. In my case this was for 18 months, and that would give us a maturity date of XX/XX/2047. Please look at this issue again with more attention to detail, and give me an answer that is factual and logical. You guys have made a major arithmetic mistake to make your case and it obviously proves my side of the dispute. Also, please look at the attached documents ; I have annotated them in order to help you see clearly what the issue was with your last response.
Frequently Asked Questions
What is Complaint #5179428 about?
Complaint #5179428 was filed against Bank Of America, National Association regarding Debt collection specifically about False statements or representation. It was received by the CFPB on 2022-02-02T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.