Credit card or prepaid card -- Advertising and marketing, including promotional offers -- Complaint #5179052
Complaint Overview
Complaint ID: 5179052
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-Issue: Didn't receive advertised or promotional terms
State: Florida
ZIP Code: 33433
Date Received: 2022-02-02T12:00:00-05:00
Date Sent to Company: 2022-02-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I received an email offer from Bank of AmericaXXXX for a credit card offering a {$200.00} credit statement and XXXX bonus points after spending {$1000.00} in the first 90 days. I spent over {$3000.00} in the first month. I clicked on the " Apply Now '' button and received the credit card and points. However, Bank of America has steadfastly refused to give me the {$200.00} statement credit. For the past 7 months I have been calling XXXX and Bank of America only to be given a case number each time with no results. I took a copy of the offer and the email to the Bank only to be told " we are not going to honor that offer ''. Can they refuse me the {$200.00} credit statement? Since I am XXXX years old, I believe they think I will just go away and will ignore me. Thank you for your assistance.
Frequently Asked Questions
What is Complaint #5179052 about?
Complaint #5179052 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Advertising and marketing, including promotional offers. It was received by the CFPB on 2022-02-02T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.