Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5178835
Complaint Overview
Complaint ID: 5178835
Company: Citibank, N.A.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: New York
ZIP Code: 12603
Date Received: 2022-02-02T12:00:00-05:00
Date Sent to Company: 2022-02-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I previously submitted a complaint regarding my citibank XXXX charge. I was contesting a charge in the amount of {$360.00}. Citibank refuses to issue a determination based upon the facts submitted. I received a letter indicating that initially I disputed the charge as " not as described ''. Citibank requested additional information, which I provided. However, Citibank claims that the additional information I provided indicated that the charge was " unauthorized '' versus " not as described ''. So, as a result, Citibank refused to make a determination based upon the merits of my dispute, but rather denied my claim because, essentially, I " checked the wrong box ''. I am attaching my response to Citibank 's letter. I am also attaching a listing of dispute categories provided by Citibank 's online dispute center ; please note that the choices are preceded by the statement " Pick the one that fits best ''. Therefore, Citibank itself is acknowledging that their dispute categories may not exactly correspond, yet I am being penalized and not being given a decision because I picked the wrong category.
Frequently Asked Questions
What is Complaint #5178835 about?
Complaint #5178835 was filed against Citibank, N.A. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-02-02T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.