Checking or savings account -- Managing an account -- Complaint #5178803
Complaint Overview
Complaint ID: 5178803
Company: Keycorp
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Banking errors
State: Oregon
ZIP Code: 972XX
Date Received: 2022-02-02T12:00:00-05:00
Date Sent to Company: 2022-02-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I opened my Key Bank account online. I planned to use this account as my primary bank account. I was informed after opening the account online that i would need to come to a local branch to complete the opening process. I took time to travel to the local headquarters branch and arranged an appointment with the branch manager to finish opening the account. She took copies of my ID and other documents. I received multiple followup emails at least twice to confirm my account is fully open and ready for use. I arrange my direct deposit into the account. A week later all transactions in the account would appear and then disappear with no record. I received notice from a brokerage account that my transfer to my Key Bank account had failed and i would be accessed fees. Same thing happened with another transfer and i was accessed fees. I reached out to the branch manager again and informed her the unusual problems. She reached out to her back office and then told me that my account was closed WITHOUT any notice and that's why transfers into my account failed. I asked her how could this possibly be as she confirmed multiple times the account was fully opened and ready for use. She said it was because the back office said " negative banking history. '' I was in shock. I do not have any negative bank history. I have never defaulted nor gone into debt etc. I have never experienced amy problem like this before. Now i am faced with multiple fees from failed transfers after Key Bank confirmed multiple times my account was fully open and ready for use.
Frequently Asked Questions
What is Complaint #5178803 about?
Complaint #5178803 was filed against Keycorp regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-02-02T12:00:00-05:00.
How did Keycorp respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Keycorp?
Yes, visit the Keycorp company profile at readthecomplaint.com/company/keycorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.