Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #5178711
Complaint Overview
Complaint ID: 5178711
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Arkansas
ZIP Code: 72019
Date Received: 2022-02-02T12:00:00-05:00
Date Sent to Company: 2022-02-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
XXXX XXXX with XXXX XXXX XXXX called and said that he could get us a revolving line of credit for our business for XXXX. XXXX XXXX with XXXX XXXX was on the three way call confirming this. he just needed a surety bond so he was protected. to get the surety bond we had to boost our credit with a 10k loan from XXXX XXXX XXXX. we would pay back XXXX and 2k of fees came out of the 10k. ( total out of pocket was XXXX ) we signed a contract stating that in the event that the buyer ( XXXX XXXX XXXX XXXX XXXX ) backed out of the revolving credit that we would get the money back from the loan of 10k ( loan was from XXXX XXXX funding ). They did the loan and ran. Wont answer me. stole our money. and took more money from our account than what the contract stated, Now our bank is negative, lights are shut off at our house, no money to eat, and Bank of America ( my bank ) just puts us on hold for hours HOURS each day. we stay on the phone with them trying to recover just the part that wasnt ever authorized ( 2 payments of {$590.00} ) they transfer us from dept to dept make us re-submit paperwork ( literally because of an ink blot on the bottom of the page ). We NEVER AUTHORIZED the ACH withdrawals of XXXX on the XXXX and XXXX of XXXX. They have said its expedited. Now they say we have to start all over because of an ink blot on the bottom of the page ( you can barely even see it and its literally no where near any part of the page they need ). We NEED YOUR HELP!!!!! WE HAVE NO MONEY TO EAT!!! OUR LIGHTS JUST GOT SHUT OFF YESTERDAY!!! ITS COLD!!! I have the loan paperwork. The pay of letter all kinds of stuff. Please help us. Im begging you. We are COLD. We have NO money. Bank of America wont give us the money that was STOLEN from us. Please dont just pass this off. Please at least call me, if I dont answer its because the phone is in my car charging because we have no electricity. I will call you back if you leave a number.
Frequently Asked Questions
What is Complaint #5178711 about?
Complaint #5178711 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2022-02-02T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.