Checking or savings account -- Problem caused by your funds being low -- Complaint #5178551
Complaint Overview
Complaint ID: 5178551
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem caused by your funds being low
Sub-Issue: Overdrafts and overdraft fees
State: Texas
ZIP Code: 762XX
Date Received: 2022-02-02T12:00:00-05:00
Date Sent to Company: 2022-02-02T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On XX/XX/XXXX, an automatic bill payment in the amount of XXXX issued thru the bank bill pay service appeared in my account and was withdrawn from the balance. On XX/XX/XXXX, the same bill payment appeared in my account which caused the account to overdraw and was charged a XXXX fee for XXXX. This was the same payment that had posted on XX/XX/28 however the payment on XX/XX/28 disappeared. After talking to Bank of America they are refusing to refund the XXXX fee after admitting by phone on a recorded line that it was an error. This is not the only time I have seen processing errors occur but BOFA fails to make right on their mistakes.
Frequently Asked Questions
What is Complaint #5178551 about?
Complaint #5178551 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Problem caused by your funds being low. It was received by the CFPB on 2022-02-02T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.