Checking or savings account -- Problem caused by your funds being low -- Complaint #5178195
Complaint Overview
Complaint ID: 5178195
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem caused by your funds being low
Sub-Issue: Late or other fees
State: Nevada
ZIP Code: 89101
Date Received: 2022-02-02T12:00:00-05:00
Date Sent to Company: 2022-02-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
My mother XXXX XXXX opened her account in 2010, she is now XXXX years old. She recently under my care and I checked all her fees that are deducted from her checking account, and we called the bank and confirmed that the XXXX XXXX monthly fees have been deducted from her account every month because the account had to have {$1000.00} or more in her account monthly. My mother does not recall agreeing to these fees because she has direct deposit, and she was told that there would be no monthly fees as long as there is a direct deposit of {$500.00} or more and in her case direct deposit of {$500.00} or more continued to this date. Total amount taken from her account is approximately {$3000.00}. Please help. Thank you, XXXX XXXX XXXX XXXX XXXX ( daughter )
Frequently Asked Questions
What is Complaint #5178195 about?
Complaint #5178195 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Problem caused by your funds being low. It was received by the CFPB on 2022-02-02T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.