Mortgage -- Applying for a mortgage or refinancing an existing mortgage -- Complaint #5175444
Complaint Overview
Complaint ID: 5175444
Company: Interfirst Mortgage Company
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage
State: Texas
ZIP Code: 77845
Date Received: 2022-02-01T12:00:00-05:00
Date Sent to Company: 2022-02-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My husband and I started the mortgage refinance process with Interfirst Mortgage Company on XX/XX/XXXX. We spoke with XXXX XXXX XXXX XXXX XXXX at that time and rec 'd rate options, signed disclosures and submitted all the necessary documents for underwriting within the time range deadline provided of XX/XX/XXXX. We were provided an email XX/XX/XXXX stating that our initial loan application and documents were rec 'd and our file was now in underwriting review. We rec 'd no further correspondence from Interfirst Mortgage, so I emailed XXXX XXXX on XX/XX/XXXX, again on XX/XX/XXXX and again on XX/XX/XXXX. I called Interfirst XXXX times in the past two weeks with no return calls until I finally heard back from XXXX XXXX on XX/XX/XXXX and he was unclear on how to advise me on status of the loan. He stated he would have an underwriting manager call me and I have not rec 'd a call. I called Interfirst again today on XX/XX/XXXX and have not rec 'd a call back from XXXX 's supervisors / underwriting.
Frequently Asked Questions
What is Complaint #5175444 about?
Complaint #5175444 was filed against Interfirst Mortgage Company regarding Mortgage specifically about Applying for a mortgage or refinancing an existing mortgage. It was received by the CFPB on 2022-02-01T12:00:00-05:00.
How did Interfirst Mortgage Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Interfirst Mortgage Company?
Yes, visit the Interfirst Mortgage Company company profile at readthecomplaint.com/company/interfirst-mortgage-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.