Checking or savings account -- Managing an account -- Complaint #5175184
Complaint Overview
Complaint ID: 5175184
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem accessing account
State: Connecticut
ZIP Code: 06511
Date Received: 2022-02-01T12:00:00-05:00
Date Sent to Company: 2022-02-01T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am a court appointed conservator with a certified and stamped court order of Conservatorship from the XXXX XXXX XXXX XXXX. Issued XX/XX/2022. ( Certificate enclosed ) My ward is non-compos mentis. As conservator, I must get him approved for Title XIX entitlement in order to place him in the care of a facility. In the pursuit of getting 5 years of Wards bank statements from the BANK OF AMERICA as required by Title XIX, I waited a week to get an appoint with BANK OF AMERICA 'S local XXXX XXXX Branch and went to the appointment. They refused to give the statements to me. BANK OF AMERICA does not provide for a mechanism to allow me to get my Wards bank statements. They must close the account, open another account before they can give me statements. They sent me away with a few months statements but not 5 years which makes absolutely no sense at all. They told me to call the customer service number, which was futile. As appointed conservator to a non-compos mentis person I do not have his pin number. I was unable to do anything other than become very frustrated on BANK OF AMERICA 's phone system that required a pin number which I of course do not have and can not obtain because of my Ward 's condition. All I have is an account number, ( above ) a social security number ( I will give you if someone calls ). All other banks in my neighborhood look at this Court Sealed Certification and hand over the bank statements. Your banks will not cooperate. I have been to another branch of BANK OF AMERICA in XXXX XXXX Branch and received the same very pathetic service. I need the statements sent to me, immediately. I fear my Ward will be thrown out of his place in the rehabilitation home without getting on Title XIX now. Attorney xxx, xxxx, ,xxxxx, xxxx XXXX XXXX, CT XXXX
Frequently Asked Questions
What is Complaint #5175184 about?
Complaint #5175184 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-02-01T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.