Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #5173846
Complaint Overview
Complaint ID: 5173846
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Idaho
ZIP Code: 83709
Date Received: 2022-02-01T12:00:00-05:00
Date Sent to Company: 2022-02-01T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
Please see the enclosed document " Time Line of XXXX XXXX Gadget Issue ''. This document will provide a short summary of the issues on this case. On XX/XX/XXXX I received the enclosed letter from Chase indicating that they intended to honor the payment to XXXX XXXX that I had cancelled. Chase honored the payment to XXXX XXXXXXXX without consulting with me or sharing the documents that they had received from the " merchant ''. I have asked for copies of the XXXX XXXX documents from Chase on at least 3 occasions beginning on XX/XX/XXXX but Chase has not provided them to me. Why would Chase honor the payment to XXXX XXXX when the issue is my personal debt and should not have been accepted by Chase? I wrote to Chase on XX/XX/XXXX and formally asked for copies of the documents and their reasoning as to why the XXXX XXXX claim was paid. Did they verify that the XXXX XXXX Claim was now owned by XXXX XXXX XXXX? What documents do they have to verify the ownership of the claim?
Frequently Asked Questions
What is Complaint #5173846 about?
Complaint #5173846 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2022-02-01T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.