Checking or savings account -- Managing an account -- Complaint #5173807
Complaint Overview
Complaint ID: 5173807
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: Texas
ZIP Code: 77077
Date Received: 2022-02-01T12:00:00-05:00
Date Sent to Company: 2022-02-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
COMPLAINT ID XXXX SUBMITTED ON XX/XX/2022 PRODUCT Checking or savings account This is the third complaint regarding this matter. Chase Bank is saying that they have attempted to reach me on several occasions, if they have, I am not aware of it, however if chase has attempted to call me with my caller id showing " unidentified number '' or if it does not identify itself when I politely ask " who is calling '' I SIMPLY HANG UP. I AM XXXX YEARS OLD, I LIVE BY MYSELF, I AM TOLD OVER AND OVER NOT TO GIVE PERSONAL INFORMATION OVER THE PHONE, THAT IT IS NOT SAFE, I FOLLOW INSTRUCTION ; I AM A LAW ABIDING CITIZEN. Chase does not identify itself, does not have a human being monitoring their customer inquiries over the telephone, I ignore them. CHASE IS NOT ABOVE THE LAW, CHASE BRANCHES ARE NOT OPEN. When by chance you get a person, this person is from the XXXX, barely speaks English, and sounds as she just got out of grade school ; do you think I will give personal information to that child?
Frequently Asked Questions
What is Complaint #5173807 about?
Complaint #5173807 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-02-01T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.