Checking or savings account -- Managing an account -- Complaint #5170889
Complaint Overview
Complaint ID: 5170889
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Fee problem
State: Massachusetts
ZIP Code: 023XX
Date Received: 2022-01-31T12:00:00-05:00
Date Sent to Company: 2022-01-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have an account at Bank of America. I failed to get statements since early 2021, but do not use the account often so I had it for convenience. When I logged into my online access in XXXX, XXXX I noticed that I had fees to which I had never had any before. I tried calling the bank over 30 times and I have given up. It is impossible to get someone by telephone. The system says the wait time is hours long ( one day it was XXXX hours ). I asked for a return call and when it finally came on two occasions, the rep hung up when I picked it up. So today I decided I would go to a branch, and boy was that a mistake. I went to the XXXX Ma location only to find it was closed and no web site listing of the closure. I then called the XXXX MA branch which was open and drove there. When I got a customers service person ( XXXX ) to finally speak to me, she said I had to come back later as she had other appointments coming and no one could help me. She suggested I call the call center which I told her I had tried over 30 times. I want my fees reversed, my statement re-instated and an explanation why they could just start charging my account in XXXX XXXX XXXX without any disclosure to me whatsoever. My account number is XXXX.
Frequently Asked Questions
What is Complaint #5170889 about?
Complaint #5170889 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-01-31T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.