Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5165211
Complaint Overview
Complaint ID: 5165211
Company: Citibank, N.A.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Nevada
ZIP Code: 89012
Date Received: 2022-01-30T12:00:00-05:00
Date Sent to Company: 2022-01-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
This is for citicards, my Citibank credit card. I disputed a credit card charge with a merchant who offered a refund on my deposit, then struggled to electronically do the deposit. I gave the merchant a few days then opened a dispute. A week later, the refund showed up on my credit card balance, so I withdrew the dispute. Meanwhile, citi took my withdrawal as a reason to double charge me for the deposit. I now have the initial refund, the initial payment, and another charge created by citibank called " Reverse [ Merchant Name ] '' Rather than closing the dispute, they decided to create an entire new charge and send the merchant the money. I didn't catch this until now, several weeks later. The amount is {$1500.00} and I have screenshots of my account.
Frequently Asked Questions
What is Complaint #5165211 about?
Complaint #5165211 was filed against Citibank, N.A. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-01-30T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.