Checking or savings account -- Managing an account -- Complaint #5163661
Complaint Overview
Complaint ID: 5163661
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Illinois
ZIP Code: 60073
Date Received: 2022-01-29T12:00:00-05:00
Date Sent to Company: 2022-01-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have a checking account that I share with my fiance in both our names and he has an account that is just in his name. On XXXX XX/XX/2022 we received 3 {$2.00} checks from a XXXX XXXX settlement. They were in the names of my children. We took pictures of the checks and deposited them into the account that was in my fiancs name. I was supposed to receive my unemployment check direct deposited into the account I share with my fianc on XXXX XX/XX/XXXX. It never came. When it wasnt in the account the next day, I called chase to find out why. They said both of our accounts were frozen because of those 2. {$2.00} checks. They were 3rd party. After explaining that they were my children, they said that we had to bring their social security cards and birth certificates into the branch and they would have to fax them in. We did that the same day. As of today, our accounts are still frozen. Nobody seems to be able to help us. They say the branch never faxed the documents over and the branch says they did. I still cant use either account and unemployment says my check was rejected and sent back to them so I still havent received my money. We are suffering a lot because of all this and nobody wants to help. All this because of a total of {$8.00} worth of checks.
Frequently Asked Questions
What is Complaint #5163661 about?
Complaint #5163661 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-01-29T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.