Checking or savings account -- Problem caused by your funds being low -- Complaint #5162464
Complaint Overview
Complaint ID: 5162464
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem caused by your funds being low
Sub-Issue: Overdrafts and overdraft fees
State: California
ZIP Code: 92081
Date Received: 2022-01-28T12:00:00-05:00
Date Sent to Company: 2022-01-28T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
WHAT HAPPENED : Bank of America put a XXXX business day XXXXday hold on a check when my funds were low claiming suspicious activity on the issuer, an XXXX XXXX Company banking with XXXX XXXX Bank . MY MAIN CONCERN : I have deposited multiple checks from this company in the past with Bank of America ; this is the first time they have suspicions of the issuer. In the past, I have near always had XXXX in checking at the time of depositing the aforementioned checks from this issuer ( according to bank XXXX total ). This time I had {$40.00} - and pending charges I was assuming this check ( {$1700.00} ) would cover, in holding this check they have charged my account {$70.00} in overdraft charges. BANK OF AMERICAS RESPONSE : In calling I was told XXXX days into the hold that the money would be available the next day after XXXX pm, that was yesterday and still no money. I did call to complain about the overdrafts and was told there would be a removal of the overdraft fee and that I would not be responsible for any further overdraft charges during check hold ; however, I just received yet another charge. Bank of America keeps you on hold for XXXX minutes each time I called to resolve these charges, they are difficult to work with and I can not help but think they profiled my account before holding this check as it would result in multiple overdraft charges.
Frequently Asked Questions
What is Complaint #5162464 about?
Complaint #5162464 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Problem caused by your funds being low. It was received by the CFPB on 2022-01-28T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.